Customers wishing to receive a store credit for purchased merchandise must complete the return process detailed below.
1.Complete the Return Form that is included with your package. Can't find your return form? Click on the link below and print return form.
2.Mail the items you wish to return back to the address provided on the top of the return form within 10 days of receipt of the item(s). **Item(s) returned after 10 days of receipt or show evidence of wear will be destroyed and not returned or exchanged. ** You will be responsible for covering all shipping costs to return your item(s). This includes the shipping cost to return the item(s) to the return address, as well as the shipping costs for shipment of the new item(s).
3.Once your return is processed, we will issue you a store credit in the form of an E-Gift Card within 3-5 business days. Your store credit will be in the amount of the purchased price of the returned item(s) only.
*Please note that if we are vending for an event, all returns will be processed within 2 business days once we return from the event.
Please package the item(s) being returned in the original packaging along with the return form. Your HBCU has the right to deny the return of any item(s) that appear worn, washed, or do not have the original tags attached. Items must be free of stains, makeup, fragrance, and deodorant.
The Following Items are Not Eligible for Return:
Items that show evidence of wear Personalized or customized items
Items on sale Items purchased at a event
Questions regarding your return contact our returns team at ContactUs@shopyourhbcu.com