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Frequently Asked Questions

Below FAQs. If you have any additional questions please just send it to contactus@shopyourhbcu.com

Once an order has been placed it cannot be modified or canceled. Processing for all orders will take at least 2-3 business days (excluding Friday, Saturdays, Sundays, and Holidays). *Please note if we are vending for an event this will delay your ship date. All orders will ship in the order in which they were placed. Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24 - 48 hours for updates to be reflected. Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Please know we are working incredibly hard to fulfill your orders and are striving to provide exceptional customer service.

Your HBCU will gladly offer a store credit for the return of any regularly priced merchandise within 10 days after receipt of the item(s). All sale item(s) and conference sales are final. We welcome you to return your item(s) by mail in accordance with our Return Policy and repurchase the item(s) in your desired size or style once your store credit is issued. The shipping fee is non-refundable and will not be included in the issued store credit. Therefore, your store credit will be issued for the cost of the merchandise only.

Customers wishing to receive a store credit for purchased merchandise must complete the return process detailed below.

RETURN PROCESS
1.Complete the Return Form that is included with your package. Can't find your return form? Click on the link below and print return form.

https://shopyourhbcu.com/pages/returns

2.Mail the items you wish to return back to the address provided on the top of the return form within 10 days of receipt of the item(s). **Item(s) returned after 10 days of receipt or show evidence of wear will be destroyed and not returned or exchanged. ** You will be responsible for covering all shipping costs to return your item(s). This includes the shipping cost to return the item(s) to the return address, as well as the shipping costs for shipment of the new item(s).

3.Once your return is processed, we will issue you a store credit in the form of an E-Gift Card within 3-5 business days. Your store credit will be in the amount of the purchased price of the returned item(s) only.

*Please note that if we are vending for a conference, all returns will be processed within 2 business days once we return from the conference.

RETURN CONDITION
Please package the item(s) being returned in the original packaging along with the return form. Your HBCU has the right to deny the return of any item(s) that appear worn, washed, or do not have the original tags attached. Items must be free of stains, makeup, fragrance, and deodorant.

The Following Items are Not Eligible for Return:
Items that show evidence of wear Personalized or customized items
Items on sale Items purchased at a conference
Questions regarding your return contact our returns team at ContactUs@shopyourhbcu.com

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